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1. #HOW TO FIND TABLEAU SERVER PRODUCT KEY HOW TO#
2. #HOW TO FIND TABLEAU SERVER PRODUCT KEY LICENSE KEY#
3. #HOW TO FIND TABLEAU SERVER PRODUCT KEY UPDATE#

#HOW TO FIND TABLEAU SERVER PRODUCT KEY HOW TO#

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Advance with Assist: Enhancing Dashboards with Custom Icons.Advance with Assist: Filtering Select Dates with DATETRUNC.Need something more? Don’t hesitate to let our team know if there are other ways we can team up with you! Looking for more support around licensing? One of our recent posts documented the troubleshooting process for another licensing issue: shifting to a role-based licensing structure. To learn more about Assist by InterWorks, check out this blog post to see how Assist can help you with your data and tech challenges. This will ensure that when any new keys post for your subscriptions, the refresh should automatically work as your script would run prior to the expiration. To make sure your licenses are refreshed and to avoid a possible failure as discussed above, we suggest adding this refresh command to that script. The likelihood that this is scripted is also high. We recommend performing cleanups and maintenance on your server environment periodically to help keep it clean and remove any unwanted files. Refresh Option 2: Using TSM in Command LineĮxplore the info for this solution on the Tableau website. Refresh Option 1: Using the TSM Interface Performing this refresh usually has two methods by which it can be accomplished. Since the licenses had expired, a TSM activate with the new key was needed to get the server back up and running. Troubleshooting with these requests using a quick TSM licenses list showed zero (0) active licenses and confirmed quickly what may have happened. All these events were a result of the refresh described above not being completed prior to the current key expiration date.

We have seen an uptick in requests where a server quits working shortly after a subscription expiration.

#HOW TO FIND TABLEAU SERVER PRODUCT KEY UPDATE#

Once the current key expires, the product key will update to the new key since the refresh command was already submitted.

#HOW TO FIND TABLEAU SERVER PRODUCT KEY LICENSE KEY#

Once you perform the refresh, if your current license key hasn’t expired, it will remain the same on the server, but you’ll notice your expiration date has updated. NOTE: Prior to your current subscription expiring, once your new keys and expiration show in your Tableau customer portal, you MUST perform a license refresh on the Tableau Server. Each renewal cycle, Tableau will issue a new expiration date and keys within your customer portal. The type of licenses in question are subscription licenses: Creators, Explorers and Viewers. We’ve seen this question come across the Assist desk a few times now, so we wanted to write up a short post about what is happening and what you need to do for a smooth renewal. However, I see the new key in my customer portal. Question: I renewed my subscriptions in Tableau Server, but my licenses no longer show on the server following the old key expiring.

Advance with Assist shares quick solutions to common challenges encountered by the InterWorks Assist on-demand team.